PRIVACY POLICY

PRIVACY POLICY

Last updated: August 2026

At Chaav (chaav.in), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how we use it, and how we keep it safe.

What We Collect

When you place an order or create an account on chaav.in, we collect the following information:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details (products, sizes, customisation notes)

If you contact us via WhatsApp, Instagram, or email, we may also retain the content of those conversations to serve you better.

We do not collect or store your bank account details, credit card numbers, or UPI information. All payments are processed securely by our payment gateway partners (PayU / Shopify Payments), and we never have access to your full payment credentials.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and tracking details
  • Communicate with you about your order status via email, SMS, or WhatsApp
  • Respond to your questions and support requests
  • Send newsletters and promotional offers (only if you've opted in — you can unsubscribe anytime)
  • Improve our website, products, and customer experience

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We share your information only with the following trusted service providers, strictly for the purpose of fulfilling your order:

  • Shipping partners (Delhivery, Xpressbees, Ecom Express, Blue Dart) — to deliver your order
  • Payment gateway (PayU / Shopify Payments) — to process your payment securely
  • Shopify — our e-commerce platform, which hosts your order and account data
  • SMS and email service providers — to send transactional notifications

These partners are contractually obligated to protect your data and use it only for the purpose it was shared.

We may also disclose your information if required by law, court order, or any statutory obligation.

Cookies and Analytics

Our website uses cookies — small text files stored on your device — to keep your cart active, remember your preferences, and understand how visitors use our site. We use analytics tools (such as Google Analytics and Meta Pixel) to measure website traffic and ad performance. These tools may collect anonymised browsing data such as pages visited, time on site, and referral source.

You can disable cookies through your browser settings, though some website features may not work as expected without them.

Data Security

We take the security of your data seriously. Our website uses SSL (Secure Socket Layer) encryption to protect your information during transmission. We follow industry-standard practices for storing and handling personal data, including secure access controls and encrypted connections.

That said, no method of electronic storage or transmission is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct or update your information
  • Request deletion of your data (subject to legal and order-processing requirements)
  • Unsubscribe from marketing communications at any time

To exercise any of these rights, write to us at contact@chaav.in.

Third-Party Links

Our website may contain links to other websites (such as Instagram or payment pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. For significant changes, we may also notify you via email.

Contact Us

If you have any questions about this privacy policy or how your data is handled, reach out to us:

Email: contact@chaav.in WhatsApp: +91 99996 92454 Instagram: @thechaav

Monday to Friday, 11 AM – 7 PM
Saturday, 11AM - 5 PM
Sunday - Off